Thank you for shopping with The Luxe Linen.
We are committed to providing our customers in Ireland with a smooth, transparent, and reliable shopping experience.
Please read our shipping policy carefully to understand how we process, dispatch, and deliver your orders.
1. Shipping Coverage
We currently ship orders within the Republic of Ireland and Northern Ireland only.
We do not ship internationally at this time.
If you require delivery outside Ireland, please contact our support team at [support@theluxelinen.ie to discuss available options.
2. Order Processing Time
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Orders are typically processed within 1–2 working days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is dispatched, you will receive a shipping confirmation email containing your tracking information.
3. Delivery Time
We partner with trusted local couriers to ensure fast and secure delivery.
Estimated Delivery Time:
Please note: Delivery times are estimates and may vary depending on your location, courier workload, or external factors such as weather or holidays.
4. Shipping Charges
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Free Shipping: Enjoy free shipping on your first order (automatically applied at checkout).
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Standard Shipping Fee: A small flat-rate fee may apply to subsequent orders, calculated at checkout based on your delivery address and parcel weight.
If your order qualifies for free shipping, it will be clearly displayed during checkout.
5. Address Accuracy
Please ensure that your shipping address, contact number, and postal code are entered accurately at checkout.
We cannot be held responsible for delayed or lost deliveries due to incorrect or incomplete shipping details provided by the customer.
If you realize you have entered the wrong address, contact us immediately at support@theluxelinen.ie before your order is dispatched.
6. Product Selection (Size and Color Accuracy)
To avoid any inconvenience, we kindly ask all customers to:
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Carefully review product descriptions and size charts before placing an order.
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Select the correct size, color, and fabric option that suits your needs.
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Contact our team via chat or email if you have any doubts about product specifications before confirming your purchase.
7. Tracking Your Order
After dispatch, you will receive an email or SMS notification with your tracking number and courier details.
You can also track your order anytime through our Track Order page on theluxelinen.ie.
8. Delayed or Lost Packages
While we make every effort to deliver your order on time, unforeseen circumstances such as courier delays or extreme weather may occur.
If your package has not arrived within the expected timeframe:
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Please check the tracking information first.
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If the tracking has not updated for more than 5 business days, contact us at support@theluxelinen.ie with your order number.
We will liaise with the courier and assist you until your order is delivered or a resolution is provided.
9. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with:
We will investigate and arrange for a replacement or refund as per our return policy.
10. Shipping During Promotions or Peak Seasons
During promotional sales, holidays, or high-volume periods, processing and delivery times may take longer than usual.
We appreciate your patience and assure you that we will do our best to dispatch your order as quickly as possible.
11. Contact Us
If you have any questions regarding shipping, delivery status, or product details, please contact our customer support team:
📧 support@theluxelinen.ie
🌐 theluxelinen.ie
We’re here to help ensure your experience with The Luxe Linen is smooth, secure, and satisfying.
